Returns & Exchanges

At Chaayos Bazaar, we strive to ensure every sip of your tea is perfect; however, due to the perishable nature of our food and beverage products, we only accept returns for damaged or incorrect items. Please notify us within 48 hours of delivery to initiate a resolution for any quality issues.

Return Process

• 1.
  Report the Issue

  Contact our support team via email or WhatsApp within 48 hours of delivery, providing your order ID and clear photos of the damaged or incorrect food items.

• 2.
  Quality Inspection

  Our quality assurance team will review your claim and the provided images to verify the concern against our freshness and packaging standards.

• 3.
  Approval Notification

  Once the verification is complete, you will receive an email confirmation regarding the approval of your replacement or refund request.

• 4.
  Resolution Processing

  Approved refunds will be credited to your original payment method within 7-10 business days, or a fresh replacement will be dispatched at no extra cost.